📧 Email Support
For login issues, chat errors, billing questions, API access, or anything else that is not working. We typically respond within 1–2 business days (U.S. Eastern time).
How can we help?
We are a small team and read every message. Pick the channel that fits your question for the fastest reply.
💬 Discord Community
Best for quick questions, outage updates, tips from other users, and informal feedback. Our team monitors Discord regularly.
📋 Billing & Subscriptions
PayPal receipts, plan changes, refunds, or questions about your subscription tier.
Or manage your subscription directly: Profile → Subscription (requires login).
🔒 Privacy & Security
Data requests, privacy questions, or responsible disclosure of a security issue.
🐛 Bug Reports
Found a bug or unexpected behavior? Report it on our public issue tracker.
lm9/LM9LLM — Bug reports (sign in required)
💡 Feature Requests
Suggest improvements or new capabilities. Paid Pro and Power subscribers can open new requests.
📖 FAQ
Check the Frequently Asked Questions first — it covers trials, plans, models, tokens, billing, and more.
Feature requests
Browse and submit ideas on our public feature board (Pro and Power can open new issues).
Before you email
Including the following helps us resolve your issue in one reply:
- The email address on your lm9 LLM account
- Your plan (trial, Starter, Pro, or Power) and whether the problem happens in chat or on the website
- What you expected vs. what happened, plus any error message
- Screenshots or the approximate date and time (with time zone) if something failed once
Self-service
- Frequently asked questions
- Plans and pricing
- Understanding token usage
- Create an account or sign in
- Your profile — usage, subscription, and settings (requires login)
- Terms of Service and Privacy Policy
Sales & partnerships
Team plans, volume pricing, or working with lm9.org on integrations.